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Structure not rendering, multiple workbooks open, minimized
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Eileen

Joined: 02 Feb 2012
Posts: 21

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Link to postPosted: Wed Feb 08, 2017 7:46 pmPost subject: Structure not rendering, multiple workbooks open, minimized Reply with quote

A user would have several workbooks open over 2 monitors.  When wanting to focus on one workbook, the user would minimize the workbooks not in use.  The active workbook would then stop rendering structures although the structure is in the cell.  The user would have to un-minimize the other workbooks to view the structures.

Please advise.

We are using JChemforExcel 16.7.4 on Windows 7, 32bit Office.  All our MS updates are current.

Zsolt
ChemAxon personnel
Joined: 18 Jun 2010
Posts: 70

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Link to postPosted: Thu Feb 09, 2017 8:27 amPost subject: Reply with quote

Dear Eileen,

I try to reproduce the reported problem and I need some further information:

  • What is the Microsoft Office version used by the user who experienced the reported problem? Microsoft Office 2010 or Microsoft Office 2013 or Microsoft Office 2016?
  • Are the opened workbooks newly created and unsaved workbooks, or are they saved and reopened workbooks?
  • How many structures do the workbooks contain (just a few or hundreds)?
  • Could you please describe the exact steps how to reproduce the problem?

Thank you in dvance for your reply!

Best regards, Zsolt

Zsolt
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Joined: 18 Jun 2010
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Link to postPosted: Thu Feb 09, 2017 5:04 pmPost subject: Reply with quote

Dear Eileen,

I checked our "History of Changes" and it shows that the structure rendering problem upon minimizing/maximizing Excel window has been fixed already:

https://www.chemaxon.com/jchem4excel/changes/changes.html#V1692600

Could you please check if the reported problem can be reproduced or not with JChem for Excel version 16.9.2600 (or later) in your environment?

Best regards,

Zsolt

Zsolt
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Joined: 18 Jun 2010
Posts: 70

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Link to postPosted: Tue Feb 14, 2017 4:13 pmPost subject: Reply with quote

Dear Eileen,

I am wondering if you had time to check my previous answer. 

Please do not hesitate to contact us if you need any further information/help with the reported issue!

Best regards,

Zsolt

Eileen

Joined: 02 Feb 2012
Posts: 21

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Link to postPosted: Tue Feb 14, 2017 10:48 pmPost subject: Reply with quote

Hi Zsolt,

 

Thank you for your respond.  I will check with a version 16.9.7 or later.

Best Regards,

 

Eileen

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