Technical Support Forum Index
Technical Support Forum
Access ChemAxon scientists and developers here. For registration and login issues contact website support.

Support Ticket System is replacing forum

This forum was converted into a searchable archive. You cannot add posts here any more. For support please use our new Ticket System.

Create your first ticket
JChem for Office issue
To watch this topic for replies  Register (enables digests) or give email address:
This topic is locked: you cannot edit posts or make replies.
Display posts from previous:   
    View previous topic :: View next topic    
Author Message
Stanley

Joined: 23 Apr 2016
Posts: 1

View user's profile

Back to top
Link to postPosted: Thu Jun 09, 2016 4:36 pmPost subject: JChem for Office issue Reply with quote

Running JChem for Office 16.6.3000.824 on Windows 10 64 bit Dell box with Office 2016

In word, I click on Add structure, the Jchem window opens, I draw a structure, click OK, and the structure does not insert into Word

At that point Word crashes with an error message "Unable to construct the Marvin Editor Control because Exception of type 'SystemOutOfMemoryException' was thrown"

At that point, another error "The MathTypeDLL cannot be found. Please reinstall MathType" appears. and the error shown in the attachment appears (sorry, I'm not typing all of that)

So, I went ahead and reinstalled Mathtype 6.9b, and it again is working fine.

 

 

Any help would be greatly appreciated.




 Filename: 2016-06-09_11-27-13.jpg    Filesize: 28.99 KB    Viewed: 19019 Time(s)
 Description:  
2016-06-09_11-27-13.jpg
Tamas
ChemAxon personnel
Joined: 02 Aug 2007
Posts: 253

View user's profile

Back to top
Link to postPosted: Mon Jun 13, 2016 9:13 amPost subject: Reply with quote

Hi,

I do not think the MathType error is related,  and as I understood that does not appear any more after re-installation.

Is your Microsoft Office 32 or 64 bit?

Could you try the editor in PowerPoint or Excel (in case you also installed those.)

If you see any logs at the following location (C:\Users\<username>\AppData\Roaming\ChemAxon), then please zip them and send to us.

Best regards,

Tamas.

This topic is locked: you cannot edit posts or make replies.
Page 1 of 1


To watch this topic for replies   Register (enables digests) or give email address  
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum