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JChemExcel Functions is not shown
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Pin

Joined: 21 Mar 2016
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Link to postPosted: Thu Jun 02, 2016 8:38 pmPost subject: JChemExcel Functions is not shown Reply with quote

Hello,

After downloading and installing Setup Wizard to my computer, I don't see CXNSharedAddin and JChemExcel Functions in add-in to activate, even after I clicked  Automation. I am not sure whether installation was not completed or there is any step I missed. 

Please help.

Many thanks,

Best,

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Akos
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Joined: 09 Mar 2007
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Link to postPosted: Fri Jun 03, 2016 9:41 amPost subject: Reply with quote

Please check if your MS Office bit version (might be 32-bit, even if your Windows is 64-bit!!!) and the JChem for Office installer bit version is the same: if your MS-Office is 32-bit, then you have to use the installer that ends with "x86".

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Link to postPosted: Mon Jun 06, 2016 9:35 pmPost subject: Reply with quote

My excel version is indeed 32-bit, so I uninstalled the JChem for 64-bit, and then reinstalled the JChem that ends with x86. However, Error 1001 showed up during installation. Any idea?

Please see the screen shot as below.

Thanks for help.

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 Filename: Error.png    Filesize: 203.79 KB    Viewed: 22224 Time(s)
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Error.png
Tamas
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Joined: 02 Aug 2007
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Link to postPosted: Tue Jun 07, 2016 4:47 pmPost subject: Reply with quote

Hi Pin,

could you verify that .NET Framework 3.5 is installed?

https://support.microsoft.com/en-us/kb/2785188

I assume that the installer correctly placed the mentioned file to the following location:

C:\Program Files (x86)\ChemAxon\Shared\SharedAddin

 

Best regards,

Tamas.

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Link to postPosted: Tue Jun 07, 2016 7:10 pmPost subject: Reply with quote

Hi Tamas,

I am using windows 7 but I have checked the .NET Framework 3.5.1 is installed and checked, but the same error message still shows up during installation of JChem.

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Tamas
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Joined: 02 Aug 2007
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Link to postPosted: Wed Jun 08, 2016 2:16 pmPost subject: Reply with quote

Hi Pin,

could you check if any "Installer.log" file is produced under:

C:\Users\<username>\AppData\Roaming\ChemAxon\CXNSharedAddin

in addition, you could try to download our MSI installer package (from the same place as the EXE), and start it from command prompt with the following:

msiexec /i "C:\JChem_For_Office_16.5.3000.824.x86.msi" /L*V "C:\log\example.log"

Note: You should substitute the location of the msi file, and where you want to place the log.

When it is done, please post the logs here, or you could aslo send us by mail to:

jc4o-support _at_ chemaxon.com

Best regards,

Tamas.

 

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Link to postPosted: Wed Jun 08, 2016 3:16 pmPost subject: Reply with quote

It works now after I re-installed the version for administrator.

Many thanks!

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