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JChem for Excel suddenly causing Excel to crash
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Sridhar

Joined: 27 Jul 2015
Posts: 2

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Link to postPosted: Wed Sep 16, 2015 7:16 pmPost subject: JChem for Excel suddenly causing Excel to crash Reply with quote

I've been using JChem for Office for the past couple of months. This morning, the JChem Excel add-in started crashing Excel. Other JChem for Office add-ins are working well. I tried uninstalling and re-installing the software to the latest version without success. Repairing the Excel installation also didnt work. There was a Microsoft Windows security update (KB3081455) that was applied today / last night. I uninstalled it, but the problem persists. The current versions  of the software are:

Excel: 15.0.4753.1002

JChem for Excel: 15.8.3100.2859

Does anyone have any suggestions?

Sridhar

Joined: 27 Jul 2015
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Link to postPosted: Wed Sep 16, 2015 9:10 pmPost subject: Apparently it's an issue with DirectX Reply with quote

This is the error in jcxllog file:

09:12:59 [1]ERROR JCHEMforEXCEL - Newer version of DirectX than 11 is not supported.

Akos
ChemAxon personnel
Joined: 09 Mar 2007
Posts: 864

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Link to postPosted: Thu Sep 17, 2015 9:39 amPost subject: Reply with quote

Windows10 is not yet supported with Office2013 or higher:

https://www.chemaxon.com/forum/viewpost63269.html

We work on the solution, so it will hopefully be released soon.

mpustelnik

Joined: 02 Jul 2002
Posts: 112

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Link to postPosted: Fri Oct 16, 2015 6:42 pmPost subject: Reply with quote

Upgraded to JC4XL 15.10.1200.283 on Excel 2013 32bit and I'm also experiencing stability issues.  I get 10 minutes of use before Excel crashes.  I'm working on a file with 309 molecules.

Akos
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Joined: 09 Mar 2007
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Link to postPosted: Mon Oct 19, 2015 7:41 amPost subject: Reply with quote

Hi Matt,

Do you use Windows 10? What is the issue you experienced?

Best regards,

Akos

mpustelnik

Joined: 02 Jul 2002
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Link to postPosted: Mon Oct 19, 2015 5:16 pmPost subject: Reply with quote

Windows 7 64bit.  Excel 2013 crashes.  I did find a work around for this problem by turning off the structure display, so I suspect it is something related to drawing of the structures as I scroll down.

Anna
ChemAxon personnel
Joined: 27 Feb 2012
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Link to postPosted: Tue Oct 20, 2015 12:21 pmPost subject: Reply with quote

Hi Matt,

Could you, please, send us a few more details about the steps of your workflow? Or is it possible to send us the file you are working with (if it doesn't contain confidential data)?

BTW, we have a known issue with dialog handling, please check if setting the following option from False to True could help:

General/Structure Drawing/Structure Drawing Behaviour - Excel Dialogs

Hope this helps, but let me know, if the issue still exists.

Thank you,

Anna

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