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Structures not visible when users Remote Desktop JC4XL
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Eileen

Joined: 02 Feb 2012
Posts: 21

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Link to postPosted: Wed Apr 20, 2016 6:22 pmPost subject: Structures not visible when users Remote Desktop JC4XL Reply with quote

Hi,

Do you know of any issues viewing structures while using JC4XL via Remote Desktop?

Our users are using 15.8.31 JC4XL and Office 2013.

Let me know if you need more details.

 

Thanks,

 

Eileen

Anna
ChemAxon personnel
Joined: 27 Feb 2012
Posts: 116

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Link to postPosted: Thu Apr 21, 2016 9:22 amPost subject: Reply with quote

Hi Eileen,

Could you, please describe your environment: is 32-bit Office? win 7 or win 8.1? (Unfortunately, I can't find in the mail thread.)

Thank you,

Anna

Eileen

Joined: 02 Feb 2012
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Link to postPosted: Thu Apr 21, 2016 6:09 pmPost subject: Reply with quote

Windows7

Office 2013, 32 bit

Attila
ChemAxon personnel
Joined: 31 Mar 2012
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Link to postPosted: Fri Apr 22, 2016 3:10 pmPost subject: Reply with quote

Hi Eileen,

 

please check your Win7 service pack and if you don't have it yet, please update to SP1 as I've known and checked Sp1 is the latest one for Win7. With this service pack your DirectX will updated as well which responses for the drawing.

If the drawing is not successful after the update please write down the parameters of the machine what you try to use via Remote desktop. Is it a virtual machine or a physical one?

Please also check your DirectX settings via DirectX Diagnostic tool what is a built in windows software. After run the tool you can check the DirectX Features on the Display tab. The DirectDraw and the Direct3D Acceleration have to be in Enabled status.

 

Thanks,

Attila

Daniel

Joined: 02 Dec 2016
Posts: 1

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Link to postPosted: Fri Dec 02, 2016 11:59 amPost subject: Reply with quote

Hello

Had the same issue
Try to connect through a 3rd party tool for remote desktop AEROADMIN  or tv. The first one is lightweight and faster, you should try it firstly

Zsolt
ChemAxon personnel
Joined: 18 Jun 2010
Posts: 70

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Link to postPosted: Mon Dec 05, 2016 9:08 amPost subject: Reply with quote

Hi Daniel,

thanks a lot for sharing your experiences!

 

Best regards,

Zsolt

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