Problem installing Jchem for excel

Hi, I have been 
trying to install Jchem for Excel 5.7 on a machine with windows 7 64 bit
OS and Office 2010 but unfortunately I keep receiving an error message saying
you require Excel 2003, 2007,or 2010 to be installed.

I have already installed the Excel 2010  and I have also tried it  with 
Jchem for excel  versions 5.9.2
and 5.6  but still keep being prompted with same error message at the beginning of installation.

I was wondering if you have any idea or suggestions as to how we can resolve this issue please.

Best Regards

Mohsen Dehkordy

Hi Mohse,

I suppose you installed Office 2010 64 bit.

If that's the case please install a 32 bit version of Office.

JChemExcel currently supports only 32 bit version of Office.

 

Regards,

András

No we have not installed the Office 2010 64bit , we have installed Office 2010 32bit, any idea why? FYI  we have installaed the Jchem for Excel on another  machine with win7-64bit with office 2010 32bit and it worked fine.

Hello Mohsen,

I would like to ask some more information to identify your situation.

1. Is the error message still the same, complaining about the missing Excel?

2. What is your Excel version number exactly? You can find it in the "File" menu, "Help", "About Microsoft Excel".

Thank you,

Gabor Vasko

Hi Gabor

Yes the error message is the same, it is keep prompting me " You must   install office 2003,2007, or 2010", it doesn't complain about the excel, it seems that it can not find the Office 2010 installtion folder.

When I installed the office on this machine I have installed it with  the default location folder so nothing had been changed.

 

My Excel version is:

Best Regards

Mohsen

Best Regards

mohsen

Hi Mohsen,

We check the registry to detect installed Excels, that is the official recommended way.

Unfortunately I still have not found any similar situation, so could you check the following registry key if it exists?

You can run regedit.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Excel\InstallRoot

There should be a Path value with the installation path. It is what we check and what should be there. My example screenshot is attached below.

Thank you,

Gabor Vasko

Hi Gabor

I am pleased to say that we have managed to resolve this
issue, the problem was that when installing 
the office 2010 32bit on Win 7 64-bit 
the default location  installs it
onto C:\program files (x86)\Microsoft office, therefore I guess when we tried
installing the Jchem for excel it looks for the office installation  in the C:\program files\Microsoft office
which wasn't there!

I have uninstalled 
the office and reinstalled it back 
into C:\program files\Microsoft office, 
then run the jchem install which it was 
perfectly installed and  it is
working fine.

Thank you for your assistant .

Best Regards

Mohsen

Hi Gabor

 

I forgot to mention that you may require to raise this issue with your Software develpment team to fix it on next release.

Best Regards

Mohsen