Hi, I have been
trying to install Jchem for Excel 5.7 on a machine with windows 7 64 bit
OS and Office 2010 but unfortunately I keep receiving an error message saying
you require Excel 2003, 2007,or 2010 to be installed.
I have already installed the Excel 2010 and I have also tried it with
Jchem for excel versions 5.9.2
and 5.6 but still keep being prompted with same error message at the beginning of installation.
I was wondering if you have any idea or suggestions as to how we can resolve this issue please.
I suppose you installed Office 2010 64 bit.
If that's the case please install a 32 bit version of Office.
JChemExcel currently supports only 32 bit version of Office.
No we have not installed the Office 2010 64bit , we have installed Office 2010 32bit, any idea why? FYI we have installaed the Jchem for Excel on another machine with win7-64bit with office 2010 32bit and it worked fine.
I would like to ask some more information to identify your situation.
1. Is the error message still the same, complaining about the missing Excel?
2. What is your Excel version number exactly? You can find it in the "File" menu, "Help", "About Microsoft Excel".
Yes the error message is the same, it is keep prompting me " You must install office 2003,2007, or 2010", it doesn't complain about the excel, it seems that it can not find the Office 2010 installtion folder.
When I installed the office on this machine I have installed it with the default location folder so nothing had been changed.
My Excel version is:
We check the registry to detect installed Excels, that is the official recommended way.
Unfortunately I still have not found any similar situation, so could you check the following registry key if it exists?
You can run regedit.
There should be a Path value with the installation path. It is what we check and what should be there. My example screenshot is attached below.
I am pleased to say that we have managed to resolve this
issue, the problem was that when installing
the office 2010 32bit on Win 7 64-bit
the default location installs it
onto C:\program files (x86)\Microsoft office, therefore I guess when we tried
installing the Jchem for excel it looks for the office installation in the C:\program files\Microsoft office
which wasn't there!
I have uninstalled
the office and reinstalled it back
into C:\program files\Microsoft office,
then run the jchem install which it was
perfectly installed and it is
Thank you for your assistant .
I forgot to mention that you may require to raise this issue with your Software develpment team to fix it on next release.