JChem for Excel 5.6.0.482 Install Error

User fd4af72735

06-12-2011 14:31:10

I'm getting the below error when installing the latest JChem for Excel. Win XP SP3 and .NET Framework 3.5 SP1 are both installed.


 


Thanks


Jim

ChemAxon b62f37c21a

06-12-2011 14:52:04

Hello Jim,


Please attach the log file of the installation, please see here how to create it.


Thank you,


Gabor Vasko

User fd4af72735

06-12-2011 15:04:20

Hi Gabor,


 


I wasn't able to follow that path directly, but I did find the attached file. Is this what you're looking for? The timestamp looks to be right.


 


Thanks


Jim


 


EDIT: Sorry- the .log didn't take. I've edited it to .txt.

ChemAxon b62f37c21a

06-12-2011 15:23:55

Hi Jim,


Sorry, I thought this one:


msiexec /i JChem_For_Excel_your version.msi /lvx* JCXL.log


This runs the installer in the usual way, but it is writing a lot of information about the installation process into the JCXL.log file.


Please attach this JCXL.log file.


Thank you,


Gabor Vasko



User fd4af72735

06-12-2011 17:53:23

Hi Gabor,


 


I'm not exactly sure what's going on. I get this error when I type this into a command prompt... am I doing something wrong?


 


Thanks


Jim

ChemAxon bd13b5bd77

06-12-2011 18:00:18

Hi Jim,


 what is the exe/msi name of the JChemExcel installer you would like to run?


JChem for Excel 5.6.0.482.msi?


We would like to send you a bat file to run against your system.



Viktor


 

User fd4af72735

06-12-2011 18:54:17

I have .exe. JChem_For_Excel_5.6.0.482.exe

ChemAxon bd13b5bd77

06-12-2011 18:59:29

That is the problem then I think please try to run the msi version (you can download it from the website where you have downlaoded the exe from)


and please give a try to have a log file written out as Gabor described:


Please run a command prompt as an administrator and type this sentence after you navigate into the folder where your installer msi is sitting:


msiexec /i JChem_For_Excel_5.6.0.482 /lvx* JCXL.log


Please attach JCXL.log to this forum section.


(If you cannot cope with this Gabor will send you a batch file ...)

ChemAxon b62f37c21a

06-12-2011 20:03:05

We need to improve our admin guide, we are sorry for that.


I try to give a full solution that could be applied without much Windows knowledge, we will publish it on our website.



  1. Open a command prompt.

  2. Go to the folder that contains your installer: first choose the appropriate drive, e.g. type D: and press Enter. Then type cd \the\folder\of\your\installer and press Enter.

  3. Type (or copy-paste) the following line:


JChem_For_Excel_5.6.0.482.exe /i /lvx* JCXL.log

The JCXL.log file should be there in the same folder.


Currently the website is about msi, but there is only a small difference between msi and exe.


Thank you for your effort, it revealed an imcomplete part of the documentation.


Best regards,


Gabor Vasko

User fd4af72735

07-12-2011 16:13:09

Hi Gabor,


 


Thanks for taking the time to explain how to do the install via a command prompt. It's been a long time since I've used DOS. Attached is the .txt converted .log file. I didn't try the .msi download yet, but I'll let you know how that goes shortly.


 


Thanks again


Jim

ChemAxon b62f37c21a

07-12-2011 16:44:49

Hi Jim,


The msi installer is (at least should be) the same as the exe. Exe can contain more pre-check functionality.


The log file you sent contains information about the error, I will check it soon.


Best regards,


Gabor Vasko

User fd4af72735

09-12-2011 16:22:38

Gabor,


I'm trying to work with JChem for Excel, and the JChem action bar in Excel has grayed out. I tried a complete uninstall/reinstall of the version that was working for us before (5.1.4.446), and updated the license. Thoughts?


 


Thanks


Jim

ChemAxon bd13b5bd77

09-12-2011 16:25:26

Please check this how to find log files:


http://www.chemaxon.com/jchem4excel/adminguide/logging.html


and please send us the logs in a ZIPped pack. Thank you in advance,


Viktor

User fd4af72735

09-12-2011 16:38:12

Attached. Thanks

ChemAxon bd13b5bd77

09-12-2011 17:16:16

Could you please send this log as well?


C:\Users\<YOUR USER>AppData\Roaming\ChemAxon\CXNdotNetClassCOMLoader


because the zip did not contain but very old issues ....

User fd4af72735

09-12-2011 17:24:59

Attached. Sorry about that- I only grabbed the *.log files.

ChemAxon bd13b5bd77

09-12-2011 17:51:52

No problem, the log was very useful, we try to interpret it.


In the meantime could you please have a look at this temp development release of 5.7:


https://www.chemaxon.com/download.php?d=/data/download/jchem4xl/Development/JChem_For_Excel_5.7.0.154.msi


 


Other customers reported such a greyed out state of the released 5,6.


We would appreciate feedback re 5.7 candidate!


Thank you,


Viktor

User fd4af72735

09-12-2011 21:04:42

Hi Viktor,


 


I got the same error as before (the original post)


 

ChemAxon bd13b5bd77

09-12-2011 21:36:58

Which was you previous JChemExcel version on your machine?


Didi it produce the same error? Or this is the first version raising this error?


 

User fd4af72735

09-12-2011 21:56:46

Viktor,


 


It's probably worth summarizing, as there have been a few things going on. I was running version 5.1.4.446 without issue, tried to update to 5.6.0.482, and got the error that's in the first post. After clicking OK, the install appears to rollback any changes made. I again went to use JChem for Excel today (assuming it was the rolled back version 5.1), but the entire function menu in Excel is grayed out. I double checked that the correct license was installed, but still couldn't access any of JChem for Excel. I reinstalled the original 5.1 .exe that we have on our server, installed the proper license, and still got the same problem. Per your suggestion, I tried to .msi install of 5.7.0.154, and again got the same error as when I tried to install 5.6.


 


Log files for the install of 5.6 as well as for the problem I had with the grayed out functions are attached above.


 


Thanks for your help


Jim


 


EDIT: Just to clarify, before trying to update to 5.6, I was able to use JChem for Excel without any problems.

ChemAxon bd13b5bd77

09-12-2011 22:10:58

When you say 5.1.4.446 ? you meant 5.4.1.446?


Because from the log you sent it seemed to me that version got mixed up somehow, please see this log you sent


ChemAxon.JChemExcel.Core.JChemExcelShell' from assembly 'JChemExcel, Version=5.4.0.411, Culture=neutral, PublicKeyToken=null' does not have an implementation.


 

ChemAxon bd13b5bd77

09-12-2011 22:12:13

https://www.chemaxon.com/download.php?d=/data/download/jchem4xl this path contains older versions,


maybe worth clearing up your machine GAC, folders and start an upgrade process from the beginning?


 


However when we make test aginst a machine we try to use clear installations mainly, without having previous version installed, directly the 5.7.0 e.g..

User fd4af72735

12-12-2011 14:05:15

Hi Viktor,


 


I did mean 5.4, not 5.1. Sorry for the typo.


 


What exactly should I do to make sure that the previous version of JChem for Excel is removed entirely from my machine before installing a newer copy?


 


Thanks


Jim

ChemAxon bd13b5bd77

12-12-2011 15:06:39

Np.


Sent you a list.


I think it would be worth upgrading your JChemExcel one-by-one and checking the load after each installation starting with the version, which works without problem 5.4.1 (https://www.chemaxon.com/download.php?d=/data/download/jchem4xl/JChem_For_Excel_5.4.1.446.msi ?).


Let me pick up the most important releases you need to try out from the link in the upgrade process:


https://www.chemaxon.com/download.php?d=/data/download/jchem4xl/JChem_For_Excel_5.5.0.226.msi


https://www.chemaxon.com/download.php?d=/data/download/jchem4xl/JChem_For_Excel_5.5.1.262.msi


https://www.chemaxon.com/download.php?d=/data/download/jchem4xl/JChem_For_Excel_5.6.0.482.msi


if the upgrader could help, it might be worth stopping here and  wait for the offical 5.7 coing out recently.


 


 p.s. sent you a private mail as well.