Structure not rendering, multiple workbooks open, minimized

User 84db570ab0

08-02-2017 18:46:43

A user would have several workbooks open over 2 monitors.  When wanting to focus on one workbook, the user would minimize the workbooks not in use.  The active workbook would then stop rendering structures although the structure is in the cell.  The user would have to un-minimize the other workbooks to view the structures.


Please advise.


We are using JChemforExcel 16.7.4 on Windows 7, 32bit Office.  All our MS updates are current.

ChemAxon def2724101

09-02-2017 07:27:09

Dear Eileen,


I try to reproduce the reported problem and I need some further information:





Thank you in dvance for your reply!


Best regards, Zsolt

ChemAxon def2724101

09-02-2017 16:04:03

Dear Eileen,


I checked our "History of Changes" and it shows that the structure rendering problem upon minimizing/maximizing Excel window has been fixed already:


https://www.chemaxon.com/jchem4excel/changes/changes.html#V1692600


Could you please check if the reported problem can be reproduced or not with JChem for Excel version 16.9.2600 (or later) in your environment?


Best regards,


Zsolt

ChemAxon def2724101

14-02-2017 15:13:22

Dear Eileen,


I am wondering if you had time to check my previous answer. 


Please do not hesitate to contact us if you need any further information/help with the reported issue!


Best regards,


Zsolt

User 84db570ab0

14-02-2017 21:48:05

Hi Zsolt,


 


Thank you for your respond.  I will check with a version 16.9.7 or later.


Best Regards,


 


Eileen