Could not convert chemical structures to structure shape!

I am trying to convert structure to an image but I am getting an error message "Could not convert chemical structures to structure shape! " 

Details are

Exception: System.Runtime.InteropServices.COMException

Message: Error HRESULT E_FAIL has been returned from a call to a COM component.

StackTrace:    at ChemAxon.JChemExcel.COMShim.AppControlCallbackClass.BeginUpdate(String workBookName, String WorksheetName)

   at ChemAxon.JChemExcel.Excel.ExcelApplicationAdapter.†††

††††Œ‡(Object , Object , Object )

   at ChemAxon.JChemExcel.Excel.ExcelApplicationAdapter.BeginUpdate(String workbookName, String worksheetName)

   at ChemAxon.JChemExcel.Actions.ConvertToStructureShapeAction.†††

†††‡™‘(Object , Object , Object )

   at ChemAxon.JChemExcel.Actions.ConvertToStructureShapeAction.ConvertTo(StructureImageType imageType)

Hi Mihir,

could you please provide some more details about the reported problem?

• Which versions of Windows and Microsoft Office (including bit version) are installed on your computer?


• Which version of JChem for Office/Excel do you have installed?


• Can you reproduce the problem by converting other structures as well?


• Did you try to convert only one structure to image when you got the error message?


• What did you do before converting the structure to image shape?


• How did you try to convert the structure to image? 

Thank you in advance for your reply!

 

Best regards, Zsolt