Cannot convert Smiles into structure in Jchem for Excel

There is a scientist who cannot convert Smiles string in her Excel into structure. i can do it successfully in my PC with the same file she provided. And attached is the settings of JChem add-ins in her Excel. Can anybody advice what might be the cause of this issue?
The OS is Windows 7 32-bit，MS Office 200732 bit, Jchem for Excel is JChem_For_Excel_15.11.1600.389.x86.

Hi,

On your screenshot ChemDraw for Excel Add-In is checked in, this might cause issues, so please try again From SMILES conversion after disabling this add-in.

On the other hand, I would like to have a few questions:

-what is the version of JChem for Excel on your PC, where the conversion works? Is ChemDraw for Excell add-in checked-in there as well?

-what happens exactly when your colleague wants to do the conversion, any error messages appear or simply nothing happens?

Regards,

Anna

Hi Anna,

 

Sorry for late response. i didn't get reply from the scientist after i suggesting her to check off the ChemOffice add-ons. i assume that her issue has been resolved...

we both are using JChem_For_Excel_15.11.16, it worked on my PC, but not on hers. There was no error message, just nothing happened after clicking the "From Smiles" button.

Thank you for the details, it's good to know, the issue has been resolved, but let us know, if you have any additional comments.

Anna