User 33bb15df0b
16-09-2015 18:16:32
I've been using JChem for Office for the past couple of months. This morning, the JChem Excel add-in started crashing Excel. Other JChem for Office add-ins are working well. I tried uninstalling and re-installing the software to the latest version without success. Repairing the Excel installation also didnt work. There was a Microsoft Windows security update (KB3081455) that was applied today / last night. I uninstalled it, but the problem persists. The current versions of the software are:
Excel: 15.0.4753.1002
JChem for Excel: 15.8.3100.2859
Does anyone have any suggestions?
User 33bb15df0b
16-09-2015 20:10:41
This is the error in jcxllog file:
09:12:59 [1]ERROR JCHEMforEXCEL - Newer version of DirectX than 11 is not supported.
ChemAxon 990acf0dec
17-09-2015 08:39:28
User 8688ffe688
16-10-2015 17:42:15
Upgraded to JC4XL 15.10.1200.283 on Excel 2013 32bit and I'm also experiencing stability issues. I get 10 minutes of use before Excel crashes. I'm working on a file with 309 molecules.
ChemAxon 990acf0dec
19-10-2015 06:41:55
Hi Matt,
Do you use Windows 10? What is the issue you experienced?
Best regards,
Akos
User 8688ffe688
19-10-2015 16:16:29
Windows 7 64bit. Excel 2013 crashes. I did find a work around for this problem by turning off the structure display, so I suspect it is something related to drawing of the structures as I scroll down.
ChemAxon a3dda216df
20-10-2015 11:21:45
Hi Matt,
Could you, please, send us a few more details about the steps of your workflow? Or is it possible to send us the file you are working with (if it doesn't contain confidential data)?
BTW, we have a known issue with dialog handling, please check if setting the following option from False to True could help:
General/Structure Drawing/Structure Drawing Behaviour - Excel Dialogs
Hope this helps, but let me know, if the issue still exists.
Thank you,
Anna