cant convert the hash into a jchem drawing

I just got a new pc and if everything went wel when installing the JChem for office, now my JCSYSstructure name can not be converted into molecular drawings......

Is there a way to fix it?

 

JC

Hi,

Could you, please describe your environment: Windows version (7, 8 or 10), Office version (2010 or 2013-32 or 64-bit) and the downloaded JChem for Office version.

The steps you followed or a screenshot would also helpful for us to reproduce the issue.

Thanks a lot,

Anna

hello

 

thanks for the answer.

Windows 7, JChem 15.8.300.2816

 

and office 2010

Hi,

Could you, please check your Office version: 32 or 64-bit? See it in File/Help: About Microsoft Excel description.

What do you mean as "JCSYSstructure name can not be converted into molecular drawings."? The cell is empty or is there any #NAME or do you receive any messages?

Please, check also the forums in Admin Guide:

https://www.chemaxon.com/jchem4excel/adminguide/name__in_cell.html

Anna

hi this is the 32 bits version.

 

I imported in excel a file with chemical structures in it, but they are all converted to JCCSY codes and no way to get back the drawings.....

Hi,

It looks like the JChemExcel Functions add-in is not checked in, could we check on a screenshare meeting if this is the reason or maybe there is anything else behind? When would it be convenient for you?

Anna

Hi Jean-Christophe,

Has this issue been solved in the meantime? If not, when could we have a webex to help you solve this?

Best regards,

Akos