User 38ba1810f1
05-11-2014 19:27:35
JChem for Office is causing Word and PowerPoint to crash on exiting.
I have looked up the source of the problem, and it pinpoints to PenIMC.dll, which is related to tablet and touch screen devices. I tried to update the .NET framework multi-targeting pack to 4.5.2, but it still crashes with the exact same error.
I have attached the error reports.
Please help me find a solution to this problem.
Thanks.
ChemAxon a3dda216df
06-11-2014 12:52:33
Hi,
Please, let us know, with which version of JChem for Office did you experience this issue and what is the exact environment where you installed: windows 7, 8 or 8.1?
Thank you,
Anna
User 38ba1810f1
07-11-2014 00:22:11
My JChem version number is 14.11.300.1076 and it's installed on Windows 8.1.
ChemAxon bd13b5bd77
07-11-2014 14:40:42
Hi Anran,
do you have tablet or dekstop machine?
If you disable JChem plugin does the problem disappear immediately?
Viktor
User 38ba1810f1
10-11-2014 20:50:51
I am installing it on the very first Microsoft Surface.
After I disable the plugin, the crashing problem disappears after closing and restarting all Office applications.