Structures not visible in Excel

User dcc499a0de

27-08-2014 09:57:12


I do not see the structures in excel. I can see them in Print Preview, but when I click close, they briefly appear and then disappear again.



Kind regards,


JChem for Office
Windows 7 Ultimate (32-bit)
MS Office 2013 Professional Plus


P.S. I saw that several other users have reported this problem, but did not find an answer, hence the new post.


ChemAxon bd13b5bd77

27-08-2014 12:06:44

Hi Andis,


can we check your machine thorugh a GTM session?



User dcc499a0de

27-08-2014 12:42:27

Sure, how do we do that?

ChemAxon bd13b5bd77

27-08-2014 12:43:47

Please dro me an email to my vhamori _at_ and will reply with GTm link?



User dcc499a0de

28-08-2014 10:48:56

This has been resolved by downgrading MS Office to 2010.

Thank you, Viktor for your help.