Structure record not found for hash

User b39ad42210

08-07-2014 13:35:01


I just merged two databases, but some structures from the second one are not visible and instead I got :

"Structure record not found for hash"

Is there a way to get the chemical structure appearing again?

JC Cintrat


ChemAxon bd13b5bd77

08-07-2014 14:10:06

Hi Jean,


how did you do the database merge? What do you mean by database? Excel workbooks?



User b39ad42210

09-07-2014 06:30:56


I imported two sdf files in one excel sheet.



ChemAxon bd13b5bd77

09-07-2014 09:30:59

Can we get the workbook to check the problem by having a much closer look at it?

[email protected]

is my email address if you would like to send a non-public content here in the forum.




User 84db570ab0

01-10-2014 18:12:09

Was there any solution to this issue?  Our users have seen this problem with version 6.3.2. 

If the column is increased or decreased, the structure shows up.

ChemAxon bd13b5bd77

01-10-2014 19:06:03

Hi Eileen,

I did not get the file to reproduce the problem as far as I remember.

If you have the same issue could you please send it to my private email?


Thank you,