license issues for 5.0.01

User b22297c5a2

13-03-2008 16:55:02

I am running a Mac and unfortunately my college Email is blocking all .dat and .cxl extensions. I had received the actual .cxl code and saved it with a text editor but it didn't work, any suggestions?

ChemAxon 909aee4527

14-03-2008 09:51:56

Hello Kyle,





I've seen the e-mail in which you received the cxl file content, but the line indicating where the xml code should be cut is slipped by one row by chance. The </ChemAxon> line should be present as the last row in the file, otherwise it does not work.





In case you included this row, and you still have problems with it, please describe what the problem is.


Do you use the License Manager to instal the file? Is there any error message? Does an install overview table appear with the installed products?


Please give some more details, we will help you to solve this.





Kind regards,


Judit