Problem with licence file

Hi, I have recently obtained a new Chemaxon's licence. However the licence file is not working.

When I load the file into the licence manager no information is displayed and if I attempt to install the licence it doesn't correctly install. Licence installation also fails if I tray from the terminal.

I also tried installing the licence file after removing  licences files previously installed with no success.

Could be the Spanish character "é" within my institution name "Universidad Técnica Particular de Loja" the cause?

Thanks in advance

Yunierkis

Hi Yunierkis,

Well, it easily can be the problem. I generated a new one, without the "é" character. If you log in to our website and visit the My Licenses page, you will be able to see your licenses. 

Delete your existing license and download, install the new one (you'll recognize it by the date of creation, in the first column called 'Created'). I hope that will help.

Janos

Hi Janos

Removing the "é" character solved the licence issue and the new one installed without any problem.

Thanks fro the prompt reply

Yunierkis

Brilliant!

Thanks for checking the forum; and glad that it could be solved quickly ;)

Janos