Installing licence for Jchem Excel

User 9df90ee352

20-07-2015 17:52:02

Hi! I already received my Academic Licence for using Jchem. However, when I try to install it, it doesn't say anything about 9ti being installed for Jchem Excel. Could someone give me an overview of how to install the licence please?



Thank you very much.

ChemAxon 9c0afc9aaf

21-07-2015 07:50:41

Hi,


 


Unfortunately the license had a checksum problem and was invalid.


I have generated a new license and sent it to you.


Apologies for the inconvenience.


I recommend to install the license via the License Manager GUI, see section 1 on the page below:


https://docs.chemaxon.com/display/licensing/Installing+to+desktops


You can also launch this GUI from JChem for Excel (Help panel on the right side, Licenses)  


Kind regards,


Szilard

User 3777ba3f8c

02-12-2015 18:05:40

Hello. 


I am having the same problem. I received my Academic License, but I can't install it.


Could you verify what is going on?


Thak you

ChemAxon 0265132c1a

03-12-2015 09:57:42

Hi Marilia,


I checked your license and it seem that the code had a special character - from your university name (São Paulo - ã is the one to blame). And I assume that caused the trouble, that's the reason it did not work.


I just sent you an email about the issue and attached the new license to that email.


I hope that will work now.


Have a great day,


Janos