Academic License not listed under "My Licenses"

I received notice yesterday that my application for an academic license had been accepted, but when I look under "My Licenses" it says "You don't have any licenses yet." Could someone please look into the issue?

Thanks!

Dear Martin,

We have solved your issue, so if you login now, you can download your research license under the https://www.chemaxon.com/my-chemaxon/my-licenses/

Cheers,

Gabor

gnagy wrote:

Dear Martin, We have solved your issue, so if you login now, you can download your research license under the https://www.chemaxon.com/my-chemaxon/my-licenses/ Cheers, Gabor

Excellent. It's working now. Thank you!

Dear ChemAxon,

My request for academic license is accepted but  there is no license file under menu "My Licenses" .

Hi there,

 

This problem is usually caused by multiple accounts. Please make sure you have only one ChemAxon account and sign in with the same username with which you applied for the academic license. 

If you are still facing difficulties, please contact website-support at chemaxon dot com

Have a nice day,

Emese

 

Dear ChemAxon,

I had yesterday receipt a mail :

Dear Applicant,

Thank you for your interest in ChemAxon's Academic License, your application has been registered.

We are reviewing your application and will be in touch shortly.

Academic License Team
ChemAxon

But i hav'nt an Academic License in "My licenses". Is that normal ?

Thanks,

Gilles

Dear Gilles,

 

I have manually renewed you application, there may have been a technical issue there. Please see for license instructions in the email sent to your institutional email address.

 

Have a nice day,

Emese

Dear Emese,

It's now OK.

Thanks,

Gilles Guibert