Academic licence renewal does not work

User 25d107bd42

17-09-2014 10:15:58

Hi Marvin-group,


I want to continue our academic license but at the end the last [Next]-button doesn't show any answer.


Could you please renew our academic license for the next 2 years.


Thank you, Hans-Ulrich Wagner

ChemAxon 72e5b2f53a

19-09-2014 15:57:45

Hi,


 


Your academic license appears to be still valid but you can review and update your academic
license application here:
http://www.chemaxon.com/my-chemaxon/my-academic-license/


 


Have a nice day,


Emese

User 25d107bd42

23-09-2014 12:16:45

Hi Emese,


we exacly used the page you are mentioning, but our academic license didn't show a new date because we couldn't finish the last application step. It only showed a totally blank page. It concerns our academic license ending in october.


Best regards, Hans-Ulrich

ChemAxon 0265132c1a

23-09-2014 12:29:38

Dear Hans,


I updated your application - bugs unfortunately happen sometimes, I'm not quite sure why you couldn't upgrade it.


However, I did it already, and you should have received the usual info-email with the details of your license.


Have a nice day,


Janos