License after renewal

We have renewed the annual contract and I see that application is making a call to the license.cxl. 

After the contract renewal, do we get a new copy of the license.cxl file or is there anything needs to be done.

I am new to ChemAxon and please let me know...

Hi,

You should receive and install a new license file. I will get in touch with the appropriate sales person to send you the file if it haven't been done yet.

 

BRs,

Peter

Hi Peter,

When I run the License utility I am getting the below error

ava.lang.NullPointerException

at chemaxon.license.LicenseReader.setJChemSearchPerMin(LicenseReader.java:117)

at chemaxon.license.LicenseConverter.convertJChemBaseLicense(LicenseConverter.java:541)

at chemaxon.license.LicenseConverter.convert(LicenseConverter.java:159)

at chemaxon.license.LicenseHandler.convertToTechnicalLicense(LicenseHandler.java:796)

at chemaxon.license.LicenseHandler.process(LicenseHandler.java:213)

at chemaxon.license.LicenseHandler.init(LicenseHandler.java:202)

at chemaxon.license.LicenseHandler.getLicenses(LicenseHandler.java:699)

at chemaxon.license.LicenseDescriptionGUIFactory.createLicenseTable(LicenseDescriptionGUIFactory.java:60)

at chemaxon.license.LicenseManagerGUI.constructLicensePanel(LicenseManagerGUI.java:660)

at chemaxon.license.LicenseManagerGUI.createLicensePanel(LicenseManagerGUI.java:613)

at chemaxon.license.LicenseManagerGUI.createCardPanel(LicenseManagerGUI.java:394)

at chemaxon.license.LicenseManagerGUI.createContentPanel(LicenseManagerGUI.java:244)

at chemaxon.license.LicenseManagerGUI.createFrame(LicenseManagerGUI.java:958)

at chemaxon.license.LicenseManagerGUI.main(LicenseManagerGUI.java:1029)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher.main(Unknown Source)

Hi,

is the new file working for you as should?

Cheers,

gp

New license file is working good. Thanks for your help.

Please close the ticket.