Problem about researcher academic licence

Hello all

 

I sucessfully installed academic licence for researcher but the status of the licence manager show "Expired" as I show in the picture.

Many fucntion of the standardizer tool are greyed out also the other tool. 

Does my licence valid and can I make all function of standardizer work properly.

I would appreciate your help.

 Best Regards

Prasit

Hi Prasid,

- We cannot see the image, please try to upload as attachment.

-
You academic license file on record seems to be fine, make sure you are
not mixing it up with your previous evaluation licenses

-
Previously installed, expired licenses may still show up in the license
manager after installation, together with the new licenses. Please
scroll trough the list to see if all licenses are expired.

-
You may  manually replace the license.cxl under the "chemaxon" or
".chemaxon" directory in your user home, this way old licenses will not
be misleading during display.

Best regards,

 

Szilard

Dear Szilard

Thank you for your reply and so sorry for bad image.

Now I have fixed the missing image.

As you see, The licence will expire in 2015 but status is show it already expired for all product.

I cannot use all the tool since it say that it have no valid licence.

Could you please fix this for me. Thanks in advance.

 

Best Regards

Prasit

Hi,

I assume the date is correctly set on your computer, right ? ;)

Could tell us the exact version of operating system ?

It would also good to see an "About" dialog to see the Java version in use.

If using version 6.0 or later, the opening screen of the standardizer dialog has a cogwheel icon on bottom left, otherwise in Marvin Sketch you can find it in the Help menu.

Best regards,

Szilard

 

 

Dear Szilard

These are informations you required.

 

Product Version:MarvinSketch 6.0.1

Build Date:2013-06-21

Internal build id:6.0.1_b94

Operating System:x86 Windows 7 6.1 (32-bit operating system)

Java:Oracle Corporation Java 1.7.0_25

Memory:247.5M maximum, 19.0M total, 9.6M free

 

I was also checked time and date. They were set correctly.

 

Regards

Prasit

I still looking forward for your guide.

One more thing, I have installed licence in 2 machine, my home and my workplace.

Is it be possible that this make my licence expired?

 

Thanks in Advance

Prasit

Hi Prasit,

Sorry, but this is not an easy case, we could not reproduce the problem so far.

- Does the license work OK on the other machines ?

- Could you send the file <user_home>\chemaxon\license.cxl to support _at_ chemaxon.com ?

(the one with the path displayed in the screenshot)

Best regards,

Szilard

PS:

One more thing, I have installed licence in 2 machine, my home and my workplace.

Is it be possible that this make my licence expired?

No, it is not possible.

I have email the licened file to support _at_ chemaxon.com.

Please check if my emaii have been sent to you correctly.

Best regards 

Prasit

Dear Szilard and all Chemaxon Licence Team

 

I have tested install my academic licence in several machine.

Some computer it valid but some is expired as I have posted before.

The problem is the licence is alway say "expired" on the computer I usually work with. 

I know it is machine specific issue but I dont know how to fixed it.

I have try reinstall JAVA, also reinstall OS but it doesn't work.

Do you have any Idae about my problem?

 

Regards

Prasit

alexyesman wrote:

I have email the licened file to support _at_ chemaxon.com. Please check if my emaii have been sent to you correctly. Best regards  Prasit

Hi,

Sorry for the late answer, I have been on holiday.

I cannot see your e-mail.

Of course in the e-mail address the _at_ should be substituted by the "@" character. (it is some automatic conversion of the forum engine against spammers)

Make sure you send what is found under the specified path in your user home (not your original license).

Then you may try to

- remove this file and then install the license

- remove this file and copy the license manually in the same location.

Best regards,

Szilard

 

Dea Szilard

I have sent you an e-mail with my problematic licence.

Please check if you have recieved it already.

Best regards

Prasit

Hi,

The license file you have sent looks OK.

After looking at the code we could find the cause of the problem with some luck.

We display the date correctly, but there is an error parsing (interpreting) it, if the "locale" of the computer is set to Thai.

Please go to 

Start -> Control Panel -> Region and Language

On the Formats tab set the format to something different than "Thai (Thailand)", for example to "English (United States").

The restart your application, and look in the license manager again.

Please let us know if this helps.

We will try to fix this for version 6.1.

Best regards,

 

Szilard

Dear Szilard

I want to inform you that the region changing you suggested was work!!

Very thanks.

Best Regards

Prasit

Hi,

The problem will be fixed in the code from version 6.1 (coming major release).

Best regards,

Szilard