IJC license error on Mac

User e34a92cce5

29-07-2011 00:44:18

Hi,


I downloaded Instant JChem 5.5.1 on to Mac OS running 10.6.8 When I start IJC, I get an error (attached) and though I can see the UI most functions such as importing files are not available.

ChemAxon e189db4705

29-07-2011 08:24:47

It looks to me that something is wrong with the license file. We will look at the log file in more details and will let you know.


In the meantime could you try to remove license file <yourhomedir>/chemaxon/license.cxl (don't delete this file, just rename it or move it to other directory). Then please try to reinstall your license again.


thank you


Petr


 

User e34a92cce5

30-07-2011 14:48:56

Did that and restarted IJC. Still the same error

ChemAxon e274e1bada

03-08-2011 17:02:23

Hi,


NullPointerException can be thrown cause a bug in our License System, but over this, something is wrong with your license file.


Could you please send me the license file? You can find my email address on my profil page.


Thanks for the error report.


Regards,
Edvard

User e34a92cce5

03-08-2011 17:40:07

Edvard, I dont see your email if when I go to your profile. Please include it in the reply so that I can email it to you


Thanks

ChemAxon e274e1bada

04-08-2011 11:46:39

Hi Renju,


Your license file seems to be correct; so I will ty to reproduce the issue under MacOs 10.6.8 and I will return back with the results.


Regards, Edvard