My databases is in a network drive and worked withough any problem. However, once my IT department turned off " Off-line files (WIndows 7)". my InstantJchem (version 6.0.4) does not start and ask "user name" and "password" which I have no idea about.
I would appreicate any help on this.
Hi, what user name and password is required, Windows one or in Instant JChem?
Can you access your project/database remote folder in a file explorer? You have to own writing privileges to the remote folder with IJC projects. Have you?
Please tell us more info.
I don't have any problem to access to the folder in a file explorer. Still InstantJChem asks me n account and password.
I have attached the log file in the database for your reference.. I am not sure whether this can be helpful though.
Please see the attached files. Thank you for your support.
It looks like some files (file changes) were stored localy in your machine when off-line files feature was on. Whereas original project was stored on a network drive. Are you able to restore your project from a backup (do you have one?)?
Would your IT be able to find these off-line files in your computer?
Otherwise I don't know currently if there is some manual hack to access your "broken" project.
I'm sorry for the bad news.
I can send you a backup of my project ( zip) however when I tried to restore from it I got another error, probably a different cause. Anyway would you be willing to look at my backup? Because of the natrure of the database, I would like to send it via email, directly to you.
yes, I understand. I can have a look. Please send the backup to my email: fzimandl(at)chemaxon.com.