A problem with MarvinSpace

User 04d17e1adb

12-12-2012 19:59:32

> To whom it may concern,
> Chemaxon
>
> Good day, my name is Jose Eduardo Báez García, I am working in the
> department of Chemistry at UC Irvine as part of my postdoctoral stay. I
> have an Academic Research License (Thanks for that).  My Laptop is HP with
> Windows Vista, 3 GB in RAM and AMD Athlon X2.
>
> I have a big problem with your software the situation is: I can´t open the
> MarvinSpace (5.11.4) for molecules with carbonyl groups (C=O), I don´t know why.
> Every time that I try open one molecule with carbonyl group from
> MarvinSketh to MarvinSpace, both windows (MarvinSketh and MarvinSpace) are
> collapsing. So, actually only is using for simple aliphatic and linear
> molecules, but each time that I try to visualize molecules with carbonyl
> group in MarvinSpace is frustrated. Please, somebody can tell me what
> happen with the program or what is the cause?
>
> Thank you for your time,
>
>
> José Eduardo
>


 

ChemAxon 2c555f5717

14-12-2012 12:28:47

Dear José!


Please, send us an example molecule (if it is not confidental) through this forum or by e-mail to our address: [email protected] because we couldn't reproduce the phenomenon. 


Regards:
Balázs