Standarizer testing

There is any possibility to test all the options included in Standarizer with an academic license?

Thank you a lot in advance for your attention.

Dear Marta,

The academic research license covers all ChemAxon products with few exceptions in some features. But regarding the Standardizer you can test all the options it has.

Please specify your question (how you want to use it, what do you missing etc.) if you have still doubts or other technical questions about the Standardizer.

Have a nice day,

Janos

The problem that I have is that when I use the Standarizer options, I get the mail "Function name- Not valid license found". So, I think that the problem comes from the license file, but after several proves, I don't know how to solve it.

Best wishes,

marta

 

Hi Marta,

I understand you have a new license perhaps it is not instaled correctly. Can you look at this help http://www.chemaxon.com/marvin/help/licensedoc/installToDesktop.html and also the forum topics for license help (https://www.chemaxon.com/forum/forum81.html).

If this does not help please give full infomration abou tthis failure including operating system and actions cauing the error report

Cheers/.Alex

Dear Alex,

I did it several times. Even the system admin installed the license. The problem persists; I can not use most of the Standarizer functionalities. I don´t know what can I do.

Thanks for your help,

marta

 

H IMarta,

We cannot help if we cannot understand what you are doing to cause the problem.

It would help us to help you if you tell us:

1. your operating system,


2. the software from us you are using when this error hapens


3. what you are doing (detailsed) when the error occurs


4. the text of the error message

Cheers
Alex

Dear Alex,

The operating system is Windows.

I am using the Standarizer program.

When I opent it and download the database,  it is impossible to choose any functionality.

I don't get any error.

I hope it hepls you!

Thanks again,

marta

 

 

 

 

HI Marta,

I need more information.

• Which version of Windows?


• Is this a 32 or 64 bit machine?


• You say you were downloading a database, Can you explain -
  
  
  
  
  • were you trying to connect to a database with Standardizer,
  
  
  • were you in Instant JChem trying to connect to a local database within Instant JChem,
  
  
  • where you downloading a copy of the database as a file (if so what format was the download in)
  
  
  • if you have a file can you attach it to your response to help us try to recreate your experience
  
  
  
  


• Please describe were you were trying to do with the database/file you downloaded?


• What did you want Standardizer to do with your file/database

Sorry to be asking this but to recreate what your error is we really need to understand what you were doing completely.

Cheers/Alex

 

HI Marta,

I need more information.

• Which version of Windows?

Windows 7 Enterprise

• Is this a 32 or 64 bit machine?

64 bit

• You say you were downloading a database, Can you explain -
  
  
  
  
  • were you trying to connect to a database with Standardizer,
  
  
  
  

  No, I dowloaded a database of mine in .sdf format into Standarizer.

  
  
  
  
  • were you in Instant JChem trying to connect to a local database within Instant JChem,
  
  
  
  

  No. 

  
  
  
  
  • where you downloading a copy of the database as a file (if so what format was the download in)
  
  
  
  

  No.

  
  
  
  
  • if you have a file can you attach it to your response to help us try to recreate your experience.
  
  
  
  

          I have attached it.

Please describe were you were trying to do with the database/file you downloaded?

• What did you want Standardizer to do with your file/database

Sorry to be asking this but to recreate what your error is we really need to understand what you were doing completely.

HI Marta,

I cannot see the attached file, could you attach and post again.

Could you also say which version of Standardizer you are using

Cheers/Alex

I have added the attachment.

The version is 5.7.0.

Thanks again for your help!

marta

H IMarta,

I was not able to repeat your failure and the file was fine.

I am not sure if you realised but while repeating your issue I did have a siuation like yours - there was no dialogue and all the buttons were greyed out. This is correct (tho not particularly intuitive) and to move to the next stage I opened a new process by clicking on the "+" button (which was not greyed out but difficult to realise). Can I ask if this helps you.

If this does not help can you come back with your precise steps leading to your issue

Cheers
Alex

PS -  post here also a link to the Standardizer user manual, tho it is not clear on this issue (I suggest we clarify for the future)