I applied for academic package license yestoday , but I have make a mistake with my personal email addresses, sorry. today , I have correct it . but can I ask have I fit the condition? if yes , when can I receive the license key? if not , can you tell me what is the problem? thanks.
my License number: 2885 Recorded: 2008-05-07
can you reply me as soon as possible? thank you.
Sorry for the big delay in responding - we have been distracted with our User Group Meeting last week.
I looked at the applications and I can't see license ID 2885 nor your email address, did you delete your application?
If you re-apply I do not expect any delays in processing applications.
Sorry again for the delay
hello ,Alex, Thank you so much for your response, that is so kind.
I try to apply again, but I have saw :
License number: 2885 Recorded: 2008-05-07 Accepted: 2008-05-13
So thank you again.
can I ask when I can receive the key license?
Thanks for all your help!!!!
Sorry do not apply again, your application is accepted, applying again will automatically inactivate your license (until I accept again). PLease try the link again (the link in the email I have sent today).
Cheers / Alex
but I didn't receive any mail today from you. where do you sent the mail , to my personal email?
if not, can you sent a copy to my personal mail? or the email that when I use to register here.
I sent the acceptance to "Bertrand.LEGERETatuniv-bpclermont.fr" which is the address you give in your application. Please check that we are not blocked by any firewall or antispam software.
I cannot send to non academic institutions as this is the check that your application is legitimate
Ps - when visiting the link you must be logged in as the username who applied for the package
hi , thanks again. but "Bertrand.LEGERETatuniv-bpclermont.fr" is my chef's email address , he is on vacation now. So I can't see the letter . liz_at_poste.isima.fr is my institution email address.
I am sorry for my mistake. because when I applied, I didn't know which email address I should give you,so forgive me, please. if it is possible , please send me a mail to my institution email address, if not , I will wait for my chef come back from vocation.
thanks for all.
Thats fine I sent the keys to your address, if you are the primary user then would like to update your application with your contact information, I send out information irregularly to subscribers and would not want to surprise Bertrand.