Hi I'm trying to apply for the academic licence but I keep getting a message This academic email address is already in use.
I've requested a trial version of something in the past. Perhaps that's blocking my attempt to get the academic licence? Could you help please.
I checked in our system, and it seems that you applied for academic license in the past (to be precise in 2013); but it seems that the license file was not generated... Which can be a trouble on our part.
That's the reason you receive this error message.
And so what?
You should login to our website. If you cannot, ping the firstname.lastname@example.org email address. Then you can just visit your existing application here - on the top tabs move one step further; and hit the Update application button.
I think this should work - though let me know if this is still not solved.