This academic email address is already in use.

User 111546eed3

20-01-2016 01:37:36

Hi I'm trying to apply for the academic licence but I keep getting a message This academic email address is already in use. 


I've requested a trial version of something in the past.  Perhaps that's blocking my attempt to get the academic licence?  Could you help please.


 


Thanks


Patrick

ChemAxon 0265132c1a

20-01-2016 14:57:35

Hi Patrick,


I checked in our system, and it seems that you applied for academic license in the past (to be precise in 2013); but it seems that the license file was not generated... Which can be a trouble on our part.


That's the reason you receive this error message.


And so what?


You should login to our website. If you cannot, ping the website-support@chemaxon.com email address. Then you can just visit your existing application here - on the top tabs move one step further; and hit the Update application button. 


I think this should work - though let me know if this is still not solved.


Janos