Received Confirmation Email, still no Academic License

Dear Sir or Madam,

I have applied for an academic License, and also received the notification email that I have been granted a Chemaxon academic license. But when going to My Licenses, I only see the evaluation licenses I created.

Yet I did receive the email with the notification.

Could you please check if my license was generated and if not, provide my academic license for download?

Thank you very much for your efforts.

Dear Anne,

 

There might have been a technical issue, we've regenerated your license, please have a look again under "My licenses" and see if it appeared.

 

Thanks and have a nice day,

Emese