Problem with academic .license renewal

I was trying to apply for a renewal of my expired academic license. I followed the instructions and logged in but when I fill the form it appears the message that This academic email address is already in use.

Could you please let me know how I should proceed?

 

Thanks in advance

Hi there,

 

Since the reply will include personal information, your question will be answered in a private email.

 

Have a nice day,

Emese