This academic email address is already in use

User e3e873a82a

09-09-2014 20:55:00

Had this program previously on an replaced (dead) computer. When trying to register/download a new academic license I get this error: "This academic email address is already in use"

Can someone please email me to troubleshoot this issue?


ChemAxon 72e5b2f53a

15-10-2014 11:30:12

Hi Shawn,

Massive apologies for the delayed reply. I believe that you were trying to register a new account while you already have one. Please log in with your existing username (sjkasner), you have your license registered under that account. Please avoid registering multiple accounts on the ChemAxon site as it might cause problems.

Thanks and have a nice day,