Problems with the license

User e22d9561fc

27-04-2013 01:51:27

Good Night;

My name is Patrick Herbeth, I am part of a Brazilian research group, we are having a problem with the license for the application jchem db_search at: http://www.ccae.ufpb.br/sistematX/search.jsp />
The error that appears is: "No valid license has been found. Product name: Structure Search License path:[...] Please contact the Corresponding sales _at_ chemaxon.com to obtain infor license. Students and Academic Researchers are Entitled of free use through our Academic Package, for more information please visit: http://www.chemaxon.com/acpack_conditions.html "

We have the license free web, this license is not for this kind of research?



I am sending the attachment to our license

ChemAxon abe887c64e

29-04-2013 06:54:42











Hi Patrick,


Please confirm that the license owner 'sistematx' is the same user who runs tomcat service.



Best regards,


Krisztina

User e22d9561fc

30-04-2013 18:24:54

The user running my Tomcat server is ccae_www.

ChemAxon 9c0afc9aaf

02-05-2013 04:51:17

Hi,


As I wrote offline it turned out that you accidentally got a faulty license file.


My colleague dealing with academic licenses should send you a new one soon.


Apologies for the trouble.


Best regards,


Szilard

User e22d9561fc

11-05-2013 02:04:36

Good Nigth;


 


We continue with the problem in the license, Alex sent a new license more yet still appearing menssage ERROR.


 


at.: Patrick Herbeth

User e22d9561fc

11-05-2013 03:37:44

Good Night; 

We received the new license sent by Alex, put the license keeps appearing over the Feedback Error: "chemaxon.license.LicenseException: No valid license has been found. Product name:
"JChem Base License path:[edited out] Please contact the Corresponding sales _at_ chemaxon.com to obtain infor license. Academic Students and Researchers are Entitled of free use through our Academic Package, for more information please visit: http://www.chemaxon.com/acpack_conditions.html "

to test our address is: http://www.ccae.ufpb.br/sistematX/


Thanks.


at.:

ChemAxon 9c0afc9aaf

14-05-2013 05:39:30

This issue has been resolved off-line.

User e22d9561fc

14-05-2013 21:52:24

Good Night Szilard;

Thank you for your help, I used the class ResourceLocator to locate the license. It worked perfectly.

at.: Patrick Herbeth